Customer Policies

Shipping & Delivery

We currently ship within the United States only, using USPS Priority Mail. Enter your delivery address at checkout to see the shipping cost before paying. Your treats and shipping are paid together in one payment.

Processing and shipping schedule

Our sweets are made to order. We generally bake and prepare orders within 24–48 hours and ship the next business day after preparation. Orders placed on Saturday generally ship Monday because post offices are closed Sunday and may close early Saturday.

Delivery times shown by USPS are estimates and begin after the carrier accepts the package. Weekends, holidays, weather, service interruptions, and destination conditions can affect delivery.

Shipping delays

If we cannot ship within the time promised, we will contact you with a revised shipping date and give you the option to accept the delay or cancel the unshipped order for a refund.

Addresses and delivery issues

• Please review the recipient name and complete shipping address before paying.
• Contact us within 24 hours if an address needs correction. We cannot guarantee changes after preparation or shipment begins.
• Customers are responsible for additional costs or losses caused by an incomplete or incorrect address they supplied.
• For packages marked delivered, delayed in transit, or otherwise affected after USPS acceptance, contact USPS first with the tracking number. We will provide reasonable documentation or assistance when available.

Storage & Freshness

Our treats are baked fresh in small batches. Storage depends on the toppings and fillings, so follow any instructions included with your order.

Brownies, blondies & cookies

For treats without perishable fillings or toppings, store in an airtight container at room temperature and enjoy within 3–5 days for the best flavor and texture.

Treats that need refrigeration

Keep cream cheese–topped or filled treats, cheesecake-style treats, and treats containing fresh fruit, curds, or other perishable fillings refrigerated. Enjoy within 3–5 days. Buttercream and ganache storage depends on the recipe; follow your order’s instructions or ask Franny.

Macarons should be refrigerated and are best enjoyed within 5–7 days.

Freezing for later

Most brownies, blondies, and cookies without perishable fillings freeze well for up to 3 months. Wrap each treat tightly, then place it in an airtight freezer-safe container or bag.

Thaw while still wrapped to help protect the texture. Treats that do not need refrigeration can thaw at room temperature; refrigerated treats should thaw in the refrigerator. Freezing times for filled or topped treats vary—follow your order’s instructions or contact Franny.

Franny’s serving tip

For that fresh-from-the-oven experience, warm an unwrapped brownie or cookie without perishable toppings for a few seconds before serving. Warm only the portion you’re ready to enjoy.

Not sure about your flavor? Ask Franny for storage advice.

Refunds, Returns & Cancellations

Order cancellations

Cancellation requests must be emailed to orders@freedomofsweets.com within 24 hours of placing the order. Orders that have shipped cannot be cancelled. Approved cancellations are returned to the original payment method.

No returns on perishable goods

For food-safety reasons, we do not accept physical returns of perishable food items. Please do not mail food products back unless we provide written instructions.

Damaged, incorrect, or spoiled orders

Inspect the package immediately upon delivery. Report any damaged, incorrect, missing, or spoiled items as soon as the issue is discovered by emailing orders@freedomofsweets.com. Include the order number, a description of the problem, and clear photographs of the product and shipping package.

Claims are reviewed case by case. Depending on the circumstances, we may offer a replacement, partial or full refund, store credit, or another appropriate resolution. Submitting a claim does not guarantee a particular outcome.

Carrier delays and delivered packages

USPS controls a package after accepting it. Carrier delays and packages marked delivered are handled through USPS tracking and claim procedures. We review requests case by case and may assist with supporting information, but we cannot guarantee a refund or replacement for carrier delays, theft after delivery, or an incorrect address supplied by the customer.

Subscription Policy

Monthly Box subscriptions renew automatically at the price and frequency displayed during checkout until cancelled. By subscribing, you authorize recurring charges to the payment method provided.

To prevent the next renewal, email orders@freedomofsweets.com at least 48 hours before the scheduled renewal date. Requests received later may take effect for the following billing cycle if the renewal has already been processed.

Cancellation stops future renewals. It does not automatically refund a charge that has already been processed or an order already in preparation. Any refund request is reviewed case by case under the policy above.

Privacy Policy

We collect only the information reasonably needed to operate the store, fulfill orders, communicate with customers, prevent fraud, and meet legal obligations.

Information we collect

• Contact information, such as name, email address, and phone number.
• Order and delivery information, including shipping address, selected products, quantities, and transaction totals.
• Messages and information you voluntarily provide for customer service or custom orders.
• Basic browser storage used to remember the cart and site preferences.

Brownie Addicts Club

Joining our free email club means you agree to receive bakery news, new flavors, and offers. We store your email with Resend to manage the club. You can unsubscribe through the link in club emails or contact orders@freedomofsweets.com to leave. Joining does not start a paid subscription.

Use code BROWNIE for $5 off your first order. The welcome offer is limited to first-time customers and cannot be combined with another discount. We check your order email against prior orders to confirm eligibility.

Payments and service providers

Payments are processed through Stripe. We do not receive or store your complete card number. We may share information with service providers only as needed to operate the business, including Stripe for payments, Shippo for shipping quotes and USPS for delivery, Resend for transactional and opted-in club email, and our website hosting provider.

How information is used and shared

We use customer information to process and ship orders, provide support, send transaction-related messages, maintain business records, improve operations, and comply with law. We do not sell personal information. We may disclose information when legally required, to prevent fraud or harm, or in connection with a business transfer.

Retention, choices, and security

We retain information for as long as reasonably necessary for fulfillment, accounting, dispute handling, legal compliance, and legitimate business purposes. You may request access, correction, or deletion of information by emailing us. Some records may be retained where required by law or necessary to complete a transaction.

We use reasonable safeguards and trusted service providers, but no internet transmission or storage method is guaranteed to be completely secure.

Children

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Terms of Sale & Website Use

By using this website or placing an order, you agree to these policies. If you do not agree, do not complete a purchase.

Products, prices, and orders

Products are handmade and may vary slightly in appearance, color, size, and presentation. Availability, descriptions, prices, and promotions may change without notice. Taxes and shipping charges are shown during checkout when applicable.

An order confirmation acknowledges receipt of an order but does not guarantee acceptance. We may cancel or limit an order because of availability, pricing or listing errors, suspected fraud, shipping limitations, or other reasonable business concerns. If we cancel a paid order, we will refund the cancelled amount.

Food allergies and handling

Acceptable use and intellectual property

You may use this website only for lawful personal shopping and communication. Site text, branding, graphics, photographs, and design are owned by or licensed to Franny's Freedom of Sweets and may not be copied or commercially used without permission.

Disclaimers and limitation of liability

To the fullest extent allowed by law, the website and its content are provided without guarantees beyond those expressly stated. Franny's Freedom of Sweets is not responsible for indirect or consequential losses arising from use of the website or products. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

Governing law and changes

These terms are governed by the laws of the State of Georgia and applicable United States law, without regard to conflict-of-law principles. We may update these policies when business practices or legal requirements change. The effective date above identifies the current version.